Dear Tom and Peggy ...

Caring, Kindness and Eagerness

Dear Peggy and Tom:

When I first think of the team you are, I think of your caring, kindness and eagerness to be helpful. Then I think of the organized effort you put forth to make the sale of my house a logical and comfortable experience for me. It was always about me - what do I need, what do I want and what can you do to make my life better.

How many agents go bargain shopping for a fountain and plants to enhance the patio? How should the three of us stage the house, while keeping the house livable for me? Remember, it was always about me.

After the escrow closed, you still helped me solve a problem caused by the moving company. Tom, you told me that you would handle the situation and that I no longer needed to return to the house. You, and likely Peggy, knew that retuming to the house was an emotional button for me. How many agents would do that?

All of the people you helped me hire to spruce up the house were fine workers and reflected the kind of integrity your team depicts. At all times I knew that I could trust you and that made me feel safe. Peggy and Tom, I am on my way to a new chapter in my life because of you!

Since your work for me was so individualized, I feel confident, in a heartbeat, to recommend The Cozen Team to anyone who needs to buy or sell property.

Faye E.

Appreciated Your Professionalism

Dear Tom and Peggy, 

We wanted to take the opportunity to thank you for all that you’ve done for us throughout the past year. Putting our house on the market in the midst of the toughest real estate climate in many years was certainly an intimidating endeavor. And keeping a house in order for viewings with two small children at home was daunting, to say the least. During this emotionally stressful time, not only did you provide us with continuous market updates and information, but you also provided much-needed encouragement! When the house finally sold, the closing process was seamless and we truly appreciated your professionalism.

When it came time to purchase our new house, I think we must certainly have tested your patience! Peggy and I probably viewed over 50 homes before finding the right one. I was so appreciative of you giving me your honest opinion of each one and never pushing me in one direction or another. It felt like I was viewing the homes with a family member or trusted friend.  

So, thanks again for your support, professionalism and most of all, your understanding and appreciation for our needs. In the emotional roller coaster of buying and selling your home, it is great to have people by your side who see you as more than a client and who truly want the best for you and your family.

Sincerely, 

Alisha & Jason Y.

Sensitivity and TLC

Dear Tom,

I was so glad that a realtor friend of mine recommended you to possibly assist me with sale of my parents home. I can't tell you how much I appreciate the time and support you gave me even though we ended up not using your services.  You were so understanding about everything I was going through, especially since you just went through the same process yourself with your own parents. This is a monumental move and it takes a professional like yourself who knows how to treat the transaction with sensitivity and TLC.

I greatly appreciate the contacts you shared with me regarding a wonderful senior moving service and getting back to me ASAP with any questions I had.  If my parents had not had a realtor friend representing them, then we would have totally hired you and Peggy.  You set yourself apart from all realtors with your compassion, understanding and ability to connect with people.

Thanks for your kindness and I wish you all the best.

Sincerely, 

Kathy H.

Tireless Patience, Sincere Honesty

Tom and Peggy,

We wanted to thank you for all of your help through our homebuying process. Looking back, we realized that we originally met you both in the fall of 2006; seeing that we did not close on the property on Clementine until September of 2009, it has been quite a journey!

We have truly enjoyed working with you both and can not thank you enough for caring about your clients as if they were family. Your tireless patience, sincere honesty and contagious positive attitudes were impressive and we are truly grateful. We remember when you both actually advised us against buying a home when both our futures and the market were uncertain and we recognize that not all realtors would have been that honest. This confirmed our initial observations that you both look out for your clients' best interests while developing a relationship with them.

Your attitude toward your clients is incredible, but we also appreciate your outlook on life. The laid back mentality, yet meticulous and prompt service you provide is wonderful. Our property, VA loan and other interested parties put this sale to a test, but you handled it with ease and supported us to the end!

Our history with real estate reveals that this will most certainly not be the last property we buy or sell and we look forward to working with you both in the future. We will not hesitate to refer your services to anyone we come across who is in need of trustworthy and experienced realtors. Thank you so much for all your efforts during the ups and downs and we look forward to showing you the changes on Clementine as they unfold in the future.

Sincerely, 
Jonathan and Allison M.

Encinitas Realtors